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Arts / Arts agency launches customer survey

Shetland Arts has also said ‘changed is needed’ as the organisation looks to overcome challenges

Shetland Arts' Mareel. Photo: Shetland Arts

SHETLAND Arts says “change is needed” in order for the organisation to survive as it launches a customer satisfaction survey.

It comes after the arts agency undertook a voluntary redundancy scheme earlier this year in a bid to cut costs.

The survey will run until 12 November, and it can be accessed here.

Shetland Arts said it will actively use the results of these surveys in its planning and development.

It said it is interested to hear any thoughts about where improvements can be made or whether things can be done differently.

Chief executive Graeme Howell said: “It is a very challenging time for the arts and events sector with costs spiralling, audience numbers down and limited staff availability, leading to an increasing number of closures nationally.

“As the main way Shetland Arts funds their activity is through traded income, these issues have made a significant impact.”

He added: “We are grateful to all our funders and stakeholders, but in order to survive, change is needed.

“This means that it is even more important that we understand what you, as the community, want from Shetland Arts – what we do well and what we could do differently”.

Reports on activity Shetland Arts has undertaken since April 2015 can be found here.

Meanwhile Shetland Arts said it is always open to applications to join our board of trustees, with more information available here.

In August the charitable organisation said it was needing to find a further £162,000 in savings as it launched a voluntary redundancy scheme.

Shetland Arts is core funded by Shetland Charitable Trust, as well as Creative Scotland.

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