HJALTLAND Housing Association has received a positive endorsement from the Care Inspectorate following an unannounced inspection in October.
The visit related to the organisation’s housing support services.
The association provides enabling support to tenants in sheltered accommodation and those embarking on their first tenancies, using a person-centred approach to meet the specific needs of each tenant.
The inspection focused on how well Hjaltland supports people’s wellbeing, and the leadership of the association.
The areas scrutinised received an overall rating of five, or ‘very good’.
Hjaltland said any areas of improvement noted were ones with “minimal adverse impact” on people’s experiences and outcomes.
The final report concluded: “We observed staff engaging with people. It was clear from these interactions that staff were mindful of key values, always treated people with dignity, respect, empathy and appropriate compassion.
“This meant that people were valued and accepted. There was a positive culture and ethos of continuous improvement and development.
“This was led by the management team at the housing association. We met a respectful and supportive team who shared the aims and values of the service.”
The association’s head of housing and customer services Ian Bray said: “The core function of our Housing Support Service is to promote the independence of our tenants, through the provision of low-level support to help them achieve their personal goals.
“Whilst this report is welcomed and does provide us with independent assurance that we are delivering a high-quality service, we will continue to use feedback from tenants as our main barometer and will continue to consider ways in which we can further improve the services we offer.”
Meanwhile the association has been successful in two funding applications aimed at supporting tenants who are struggling with either the cost of living or the cost of energy.
Become a supporter of Shetland News
The Scottish Government has again funded the Community Led Local Development project, which is administered locally by Shetland Islands Council, and will result in £30,000 being distributed to Hjaltland tenants in need.
A further bid of £45,000 to the Scottish Federation of Housing Association’s Fuel Insecurity Fund has also been accepted, in acknowledgement that as a remote and rural authority, inhabitants of Shetland are at significant risk of fuel poverty.
The association’s chief executive Bryan Leask said: “This is the third winter in which we have distributed some form of financial support to our tenants, and whilst it is regrettable that such support is required, we are grateful to be able to offer an intervention in this way.
“Struggling to make ends meet is a reality for many within our community and we need to remove the perceived stigma of asking for support.
“As a social landlord, we are here to help, that’s the day job and we would urge any tenant of the Association who is worried about their finances or struggling with their bills to reach out to us.”
Become a supporter of Shetland News
Shetland News is asking its many readers to consider start paying for their dose of the latest local news delivered straight to their PC, tablet or mobile phone.
Journalism comes at a price and because that price is not being paid in today’s rapidly changing media world, most publishers - national and local - struggle financially despite very healthy audience figures.
Most online publishers have started charging for access to their websites, others have chosen a different route. Shetland News currently has over 590 supporters who are all making small voluntary financial contributions. All funds go towards covering our cost and improving the service further.
Your contribution will ensure Shetland News can: -
- Bring you the headlines as they happen;
- Stay editorially independent;
- Give a voice to the community;
- Grow site traffic further;
- Research and publish more in-depth news, including more Shetland Lives features.
If you appreciate what we do and feel strongly about impartial local journalism, then please become a supporter of Shetland News by either making a single payment or monthly subscription.
Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.