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News / Compensation for power cuts payable after 48 hours

Electricity poles after being flown out to the Westside as part of ongoing efforts to restore electricity supplies. Photo: Kerry Tait

ISLANDERS who have been without electricity since Monday will be paid compensation at a rate of £70 for the first 48 hours plus further payments of £70 for every 12 hours period beyond the initial two days.

The statutory compensation payments can amount to several hundred pounds for those living in Shetland Westside where some communities are still without electricity on Saturday morning.

The maximum anyone can receive is £700, although there have been exceptions to this rule in the wake of storm Arwen in November last year.

Shetland News understands that Monday’s snowstorm has been classified as a category 2 event which gives SSEN Distribution 48 hours to restore supplies.

If they don’t, customers are entitled to compensating which will be paid automatically.

A category 2 event has occurred when a network distributor experiences at least 13 times the normal number of faults in one day.

Around 150 engineers are working every available hour to rebuild Shetland’s damaged electricity network and restore power to homes.

People cut off from electricity are also entitled to make claims for re-imbursement of extra expenses at £30 per day per person, incurred while waiting for services to be restored.

Reimbursement claims should be made using this link.

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