Health / Hospital and health centres connected again after fault

Photo: Shetland News

NHS Shetland says phone lines and broadband connections are working again in the Gilbert Bain Hospital and local health centres after the telecoms outage across the isles today (Thursday).

A spokesperson said anyone needing to contact the hospital should phone 01595 743000 and not the emergency number advised earlier.

Health centres can also be contacted on the usual telephone numbers and NHS24 on 111.

The health board said that due to the disruption some services have backlogs.

In particular, there may be some short delays in obtaining new and repeat prescriptions due to stock ordering problems caused by the broadband outage.

Director of nursing and acute services Kathleen Carolan said: “I would like to take this opportunity to thank all of our staff who have made sure that we could continue to provide essential services today, and to thank the community for being patient and supportive whilst we have worked through these problems.


“We expect that it will take us several days to manage the backlog of work so we really appreciate everyone’s ongoing support whilst we fully resume services. We will continue to monitor the situation and provide further updates as needed”.

NHS Shetland remains on a major incident footing in response to the telecommunications outage caused by a break in the subsea link between the isles and the Scottish mainland.

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