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Community / Utility provider apologises to town residents for discoloured water

SCOTTISH Water has apologised to customers in Lerwick who have experienced discoloured water as a result of a fault on the local network on Friday.

The service provider said it wanted to reassure customers that their water remains safe to drink and use normally.

A spokesman said a fault with a pressure-regulating valve resulted in higher than normal flows through part of the local network.

This disturbed natural sediment within the pipes, resulting in yellowish and brownish tinges to the water as it came out of residents’ taps on Friday morning.

The spokesman said: “We would like to apologise to customers in Lerwick who experienced discoloured water following a fault with a valve on the local water network earlier today.

“Our local team has been carrying out flushing of the affected parts of the town’s water network over the course of this afternoon and this should gradually return supplies to normal.

“We are sorry for any inconvenience caused and thank customers for their patience while we work to restore normal service as quickly as possible.”