Walter and Joan Gray care home rated ‘very good’ after surprise inspection
A SCALLOWAY care home which was criticised by inspectors last year has earned a glowing report after a follow-up visit.
The Walter and Joan Gray care home, located in the centre of the village, was rated as “very good” for its support of people’s wellbeing and leadership.
That came after a surprise two-day visit by Care Inspectorate Scotland earlier this month.
The home received a critical inspection in early 2025 after inspectors visited in November 2024, with fire doors not working and a lack of access to drinking water among the major issues found.
While the Scalloway home was rated “weak” in three key areas at the time, a repeat inspection in August 2025 earned a much improved report.
And Care Inspectorate Scotland said it was very impressed with what it had seen when it visited Walter and Joan Gray centre again on 8 and 9 September 2026.
The home, which is run by CrossReach on behalf of the Church of Scotland, was providing care for 15 people when inspectors arrived earlier this month.
People at the home reported feeling “safe, well cared for and happy” living at the Walter and Joan Gray, Care Inspectorate Scotland found.
Feedback from care residents found one person said that they “love it here”, while another said they “love the food and the staff”.
“Interactions between staff and people were warm, respectful and caring,” inspectors found.
“Staff had a good understanding of individual needs and preferences and provided support that promoted dignity, comfort and wellbeing.
“People appeared well cared for, with attention given to personal appearance and presentation.
“Drinks were offered regularly, and staff worked effectively together to promote choice, dignity and independence.”
Relatives also described as having peace of mind in knowing that their family members were being well cared for.
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“Positive feedback was received about communication, regular reviews and family involvement,” inspectors said.
“Relatives valued the range of activities available and having access to a minibus for outings and community engagement.
“Overall, people experienced compassionate, person-centred care from staff who understood their individual needs and preferences, resulting in positive outcomes.”
Care Inspectorate Scotland also said that the Scalloway home was benefitting from “strong and visible leadership”.
“Management was described as approachable, supportive, and responsive,” inspectors found.
“Managers demonstrated a clear understanding of the service and a commitment to delivering high-quality care.
“Staff reported feeling supported in their roles. Team meetings, reflective discussions, and supervision addressed identified learning needs, supporting staff development and maintaining good practice.”
Clear plans were in place to improve people’s experiences, wellbeing and quality of care, the care inspectorate found, with effective oversight in place of complaints and incidents.
Care Inspectorate Scotland also found that three areas for improvement which had put in place had now been met by the Walter and Joan Gray care home.
Inspectors said the service had made “good progress” to meet the requirements placed on them.
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