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Transport / Loganair offers help to passengers with Thomas Cook bookings

Loganair is currently providing a skeleton service to all the islands. Photo: Shetland News

LOGANAIR is allowing passengers who were due to connect onto a Thomas Cook flight or holiday the chance to rebook or put their flight on hold after the travel company folded.

Around 22,000 jobs are at risk after Thomas Cook ceased trading with immediate effect, with 150,000 British holidaymakers thought to be stranded abroad after their flights were cancelled.

The UK Civil Aviation Authority has launched a flying programme to bring home Thomas Cook customers in what is the biggest ever peacetime repatriation.

Loganair, which connects Shetland to the mainland, said it was “saddened” by the closure of the long-standing company.

It said “if you have a Loganair booking to connect to a Thomas Cook flight or holiday, please focus on re-arranging the other elements of your holiday first”.

“Once you’ve done that, give us a call on 0344 800 2855 with your Loganair booking reference,” the company said on Monday morning.

“We’ll re-book you onto any flight on the same route on which we have seats available, and we’ll waive the change fee and/or difference in fare that would normally apply.

“If you need to fly on a different route to meet your re-arranged holiday plans, we’ll waive change fees and there may be only a small charge to reflect the difference in fare between your original route and the new route booked, based on exactly the same ticket and fare type.

“If you decide to delay your holiday as you can’t find a new deal which meets your needs or is affordable, we can also put your Loganair flights on hold for up to six months.

“This facility to make changes to your Loganair booking will be available for the next two weeks, to 7 October, which we hope will provide time to re-arrange your travel plans.”

The Civil Aviation Authority has secured a fleet of aircraft from around the world to bring passengers back to the UK with return flights.

Passengers in a small number of destinations may return on alternative commercial flights, rather than directly through the Civil Aviation Authority’s programme.

Thomas Cook customers currently overseas should not travel to the airport until their flight back to the UK has been confirmed on a dedicated website set-up after the company’s collapse.

Thomas Cook customers in the UK yet to travel should not go to the airport as all flights leaving the UK have been cancelled.

ATOL protected passengers with future bookings are entitled to a full refund for their cancelled holiday. Passengers currently overseas may also make claims for the cost of replacing ATOL protected parts of their trip, or for out of pocket expenses as a result of delayed flights home.