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Council / Glowing reports for two social care services

TWO LOCAL social care services have received close to top marks during recent inspections carried out by the Care Inspectorate.

Shetland Islands Council’s Support@Home scheme, operated and co-ordinated via seven care homes, as well as the Market House based Shetland Care Attendant Scheme have both been rated ‘very good’ in all areas that were assessed.

The highest achievable but rarely achieved rate is ‘excellent’.

Jo Robinson, the director of community health and social care, and chief officer for the integrated joint board (IJB) said was delighted with the inspectors’ report.

Inspectors said they found clients experiencing very good quality of care and support.

“We saw examples of how people were able to remain living in their homes because of the wide range of support provided from personal care to tasks such as helping with medication, cooking, cleaning and shopping.

“People were supported by small, reliable and consistent staff teams. Everyone we met knew each of their carers well, were very comfortable with them and spoke very positively about them. (…) People often told us that staff went beyond what was expected of them.

“We noted that the service had taken on board comments made at the last inspection in terms of seeking consistency, where possible, across all points of service delivery.”

There were no improvement recommendations made.

Robinson said: “Our staff are clearly delivering flexible services that take into account the individual needs of the service users.

“Staff are reported to be motivated and committed to the people they support as well as continually looking at new and innovative ways of supporting people to stay at home.

“I would like to express my thanks to all the staff and their managers for continuing to deliver to such a high standard.”

Shetland Care Attendant Scheme, meanwhile, is a care at home support charity that aims to enable family carers to have some time off.

The scheme support just over 50 families throughout Shetland, is run by a co-ordinator and a small voluntary board, and has a staff of 28 people.

Inspectors found the quality of care and support as well as the management and leadership to be of ‘very good’ quality.

In their report they said: “In line with previous inspections families of those using the service continued to speak very highly of Shetland Care Attendant Scheme with some people describing it as exemplary and invaluable.

“People advised that they were supported by the same staff thus providing consistency of care. This also allowed for service users, families and staff to build up good relationships.

“People can expect a service to be well led and managed and it was evident people had high levels of confidence in the leadership and management of the service.”

The full reports can be found on the Care Inspectorate’s website at https://www.careinspectorate.com

General Election - 12 December 2019