Transport / Loganair reassures passengers over delayed reimbursement payments
LOGANAIR says it is dealing with “an unprecedented number” of compensation requests after flight disruption earlier this year.
The airline is asking customers waiting to be reimbursed for hotel costs and other outlays during weather-related flight disruptions to be patient for a little longer.
Shetland News has been contacted by several readers who have been waiting for responses, and indeed payments, from the airline.
Around 180 of 300 Loganair flights grounded during a 10-day period in January were either to or from Sumburgh Airport.
Many people were stranded on the Scottish mainland for days, accumulating hotel bills and other unwanted expenses.
Loganair has assured Shetland News that passengers will receive their money and that the airline was committed to following the rules set by the Civil Aviation Authority (CAA).
They also acknowledged that communication with customers could be improved, something the airline said it was working on.
A Loganair spokesperson said: “Earlier this year, severe weather disruption resulted in a high volume of customer claims.
“Our teams are currently working through these, and we remain committed to reimbursing reasonable and agreed expenses in line with our policies.
“Customers will be contacted directly as their claim is reviewed.”
They added: “We recognise the frustration this delay may cause and would like to reassure customers that claims are being progressed, and each passenger will be contacted individually in due course.”
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