Community / Local support available to tackle energy debts

Ertie the Trow adjusting his thermostat Photo: Citizens Advice Bureau

THE LOCAL Citizens Advice Bureau has once again called on people suffering from the burden of fuel poverty to contact them for practical help.

Energy adviser Elliot Tait said that within the last month staff at the CAB office had been able to support 14 households struggling with energy debts.

Tait added that they were not just able to negotiate repayment plans but could also help with access to grant funding from a number of different sources for people meeting the criteria.

This latest advice comes ahead of the bureau running a number of energy advice clinics next week.

Tait said around one in three households in Shetland are in fuel poverty, and one in five are in extreme fuel poverty, handing over a fifth of their income to heat their homes.


He said: “The first thing we check is whether or not the debt is accurate, as estimated bills can lead to a household being overcharged.

“Next we’ll liaise with the supplier on their behalf, to negotiate a repayment plan that is affordable.

“The final thing we assess is whether the individual is eligible for grant funding.”

Tait said that during last month households supported by CAB were awarded an average of £1,100, paid directly to their energy supplier.

CAB also urges households in receipt of benefits to check if they are eligible for grant funding to install energy-saving measures.

Tait said: “We’ve seen a good number of households install insulation, new efficient boilers and heat pumps through the Warmer Homes Scotland programme. Not only does this make a home warmer, it makes energy bills more affordable too”.

The scheme is open to homeowners and private sector tenants who have lived in their property for at least 12 months, and who meet the qualifying criteria.

Become a supporter of Shetland News


For example, those in receipt of Personal Independent Payment (PIP) or Carers Allowance, somebody aged over 75 and in receipt of Attendance Allowance, or a family with a child and in receipt of a passport benefit may qualify.

One-to-one appointments with an energy adviser are available next week and can be requested on warmerhomes@shetland.org or by phoning 01595 694696.

Become a supporter of Shetland News

Shetland News is asking its many readers to consider start paying for their dose of the latest local news delivered straight to their PC, tablet or mobile phone.

Journalism comes at a price and because that price is not being paid in today’s rapidly changing media world, most publishers - national and local - struggle financially despite very healthy audience figures.

Most online publishers have started charging for access to their websites, others have chosen a different route. Shetland News currently has  over 600 supporters  who are all making small voluntary financial contributions. All funds go towards covering our cost and improving the service further.

Your contribution will ensure Shetland News can: -

  • Bring you the headlines as they happen;
  • Stay editorially independent;
  • Give a voice to the community;
  • Grow site traffic further;
  • Research and publish more in-depth news, including more Shetland Lives features.

If you appreciate what we do and feel strongly about impartial local journalism, then please become a supporter of Shetland News by either making a single payment or monthly subscription.

Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.



Subscribe to a selection of different newsletters from Shetland News, varying from breaking news delivered on the minute, to a weekly round-up of the opinion posts. All delivered straight to your inbox.

Daily Briefing Newsletter Weekly Highlights Newsletter Opinion Newsletter Life in Shetland Newsletter

JavaScript Required

We're sorry, but Shetland News isn't fully functional without JavaScript enabled.
Head over to the help page for instructions on how to enable JavaScript on your browser.

Your Privacy

We use cookies on our site to improve your experience.
By using our service, you agree to our Privacy Policy and Cookie Policy.

Browser is out-of-date

Shetland News isn't fully functional with this version of .
Head over to the help page for instructions on updating your browser for more security, improved speed and the best overall experience on this site.

Interested in Notifications?

Get notifications from Shetland News for important and breaking news.
You can unsubscribe at any time.

Become a supporter of Shetland News

We're committed to ensuring everyone has equitable access to impartial, open and quality local journalism that benefits all residents.

By supporting Shetland News, you play a vital role in ensuring we remain a pivotal resource in supporting the community.

Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.