Coronavirus / Coronavirus – What’s Open

25 March 2020 11:49

Please visit the latest version of this page here.

FOLLOWING NEW government advice, more businesses have been required to close their doors, for at least the next three weeks. In these difficult times, here is a list of premises that are open or delivering.

The following list contains places that are open normally, or have added restrictions. This list can only be as good and comprehensive as the information we receive from our readers and does not claim to cover it all, as many people will announce changes to social and business events via social media. Check out also the sterling help and advice at Support for Self Isolation Facebook Group, also Shetland Together website for local links.

To help us make this service as meaningful as possible, please notify us via e-mail news@shetnews.co.uk, message us on Facebook or simply call 01806 577332. Please check this page regularly as is it will be updated throughout the days ahead.

This list was last updated on 7 April 2020 at 3.10pm.

Quick links
SIC / Large organisations or infrastructure companies / Takeaways / Food stores / Healthcare / Charities and self-help groups / Other businesses.

SIC

Bridges Project – Reduced service, email for details;
Energy Recovery Plant – Operating as normal for business customers only, where the trip is deemed to be necessary. Anyone without a weighbridge card should not visit the plant until further notice;
Ferry Services: Bressay operating to a Saturday timetable with the following amendment – last run 2300 from Lerwick;
Registration Office at Lerwick Town Hall – Details of new restrictions can be found here.
SIC Community Planning and Development: Ongoing Support to Learners – continue to get in touch by phone or email;
SIC Economic Development and Community Planning & Development, Solarhus: Offices closed to the public but still operational for the time being, use contact by phone, post or email. The Business Gateway, LEADER, local EMFF, business development, community development and grants functions will remain operational but all business will be conducted remotely;
SIC Environment & Estate Operations:
– Gremista landfill site – Open to commercial waste only;
– Environmental Health – Office closed to the public at Old Anderson High School. See here for details of the limited, and continued services, provided.
– Burials – Administration may be delayed. Call 01595 744853 or 744898 or email .
– Trading Standards – Services will be slightly limited, some work carried out by phone, other work may be delayed. Contact 01595 744887 or email;
SIC Housing Services:
– The service will only respond to Emergency and Urgent repairs calls (Helpline 01595 744399);
– Contact will be maintained by telephone and new referrals will be restricted at this time;
– Office at 6 North Ness, open to emergency homeless presentations only. For queries call 01595 744360.
SIC Planning and Building Standards, see this link:
– Staff working from home, no duty officer at 8 North Ness. Use email and online facilities. Expect delays to enquiries and applications.
– Notification still required for inspection stages as per CCNP;
– Inspection possible of documents to made available online where possible;
– Whenever possible, make payments using credit/debit card via the Shetland Islands Council Secure 24hr Internet Payments Service under the section ‘Miscellaneous Items – Planning’.
SIC Ports – Still operational, read this link for travel info;
SIC Revenues and Benefits, 8 North Ness – Office is closed to the public. Queries regarding benefit claims, Council Tax, Rent charges and pensions will be by phone or email until further notice.
– For benefits queries please email here;
– For pension queries please email here;
– All other queries, call 01595 693535.
SIC Social Work Dept – Children’s Social Work – 01595 744420 during office hours, Adult Social Work on 01595 744468, or for out of hours contact 01595 695611, or call the police on 101 if urgent;
SIC Transport Planning – Enquiries for Blue Badge Application, National Entitlement cards (bus/ferry) and Taxi/Private Hire Car Applications, phone 01595 744868 or by email to rather than calling along in person;
SIC Waste Sevices – Household collections are still operating as normal but may change depending on staff availability, meaning that collections may be at a different time, or the next working day. Any changes to collection days will be notified on here. Business collections are operating as normal but any businesses who have suspended trading, or who would like to make changes to collections, are asked to get in touch by email or phone 01595 744891.
Skills Development Scotland – Charlotte House closed to the public, but advisers are still working. Contact them by phone and email, details here.

Large organisations or services

Bus Services: Services 23 on an amended timetable, and 30, 29, 19, 28 24Y, 24V on Saturday timetables until further notice; ZetTrans website;
Gilbert Bain Hospital – Use phone or video chat. Except in exceptional cases, visits are restricted to essential visits only, deemed as:
– A birth partner during childbirth;
– A person receiving end-of-life care;
– To support someone with a mental health issue, dementia, a learning disability or autism where having a carer not present would cause the patient to be distressed;
– To accompany a child to hospital.
NAFC Marine Centre – NAFC staff will be working remotely and will endeavour to continue providing as normal a service as possible (campus closed). See link;
Shetland Heat Energy and Power – Office closed to the public but still available via phone and email. Contact by email or 01595 74 5151;
Train Shetland – Closed but still answering emails. For Short Courses email here ; and here for Vocational Training.

Takeaways; restaurants and cafes with cooked meal delivery

Busta House Hotel – Takeaway offing delivery and collection, see their Facebook page;
Da Steak Hoose – Currently available Friday and Saturday evenings 5-9pm. Orders can be delivered to those self-isolating with no other means of collection. Details of how to order here;
Harbour Cafe – See Facebook page for details;
J K Mainland – Catering trailer is open in Tesco’s car park. Monday to Saturday 9am til 3pm, Sunday 10am til 2pm;
Katja’s Cakes – Home delivery of single cakes slices on Friday and Saturday. Minimum order 2 slices, delivery in Lerwick and outer area. Contact details here;
New Golden Coach – Takeaway only;
“Something Sweet” Shed – Homemade cakes and cookies. Honestly box but payments possible by PayPal and bank transfers. Also delivery available in town area. Open from 9am to 9pm. Location and details here.
The Takeaway, Gremista – Open.

Food Stores

Alex Morrisons – Open, doing deliveries, see their Facebook page;
Anderson Butchers Ltd – Still supplying shops (some of whom will deliver), and also offering collection and limited delivery. Full details via Facebook;
Bigton Community Shop – Orders taken over the phone for pick up or delivery (01950 422307), between 10am and 1pm, Mon to Sat. Facebook;
Bixter Shop – Order and collect, food delivery to those self-isolating, the elderly and vulnerable. Details here;
Blydoit Fish Shop – Lerwick shop is open as normal, Scalloway shop is open for telephone orders only. Facebook page;
Bolts Mini Market (Toll Clock Shopping Centre) – In-store shopping and home delivery available including toys. Phone 01595 692855;
Brae Garage Shop – Open with amended opening times, see here. Food deliveries to the surrounding area see this page for details;
Conochies – Food store and Post Office open, with reduced hours;
Co-op – Lerwick Facebook page inc ‘vulnerable’ hours; Brae Store has updated hours 7am-8pm;
D G Leslie – Open, please use contactless payment and use back door, details on Facebook;
Eid Community Co-op – Offering home deliveries and collections, see here;
Fetlar Shop – Opening hours are 11am to 2pm, Tuesday to Sunday inclusive. Happy to deliver (free of charge);
Healthcraft – Usual opening hours. Orders can be posted, telephone 01595 692924;
Hillswick Shop – Shop open, also offering local home deliveries and collections, call on 503767. Facebook for details;
Island Fish Shetland Ltd – Free delivery. Collection by appointment only, see their Facebook page for details.
Island Larder – can deliver some chocolates while stocks last, see Facebook;
J.J. Taylor – Open;
Mackenzie’s Farm Shop – Open for business from 8.30am to 4pm;
Mainlands Mini Market – Open as normal, delivery plus a telephone and collect service provided at the backdoor, Facebook page;
North Lea Autopoint – Open and deliveries available, see here for details;
Norwick Egg Box – Eggs sometimes available, see Facebook for details.
Ollaberry Shop – Ollaberry shop is open for business as normal. Taking orders over the phone as long as staffing allows. Delivery may be possible in Ollaberry/North Roe area. Facebook;
R. S. Henderson – Phone in with your orders for delivery with the Yell van, 01957 744248. Facebook page, showing stock and further details;
Robinson & Morrison Ltd – Delivering Weisdale area, and elsewhere by arrangement. Details of delivery dates and contact numbers here;
Sandwick Baking Company – Free delivery Monday, Wednesday and Friday, call and collect available. Special opening hours for the vulnerable, see here for more info;
Scalloway Meat Co. – Stores open in Toll Clock Shopping Centre and Scalloway, usual hours, Facebook page for details;
Scoop Wholefoods (Toll Clock Shopping Centre) – 01595 695888 phone, email or web orders only, pick up from shop available, please knock on the door;
Shop and Post Office, Bressay – Open 9am -1pm, 2.15pm-4pm Mon-Sat, except Wed 9am-1pm. Closed Sunday. Deliveries and phoned orders are available on 820200;
Shetland Power Tools – Operating a part-time ‘virtual’ shop, 10am to 2pm Monday to Friday, taking phone orders 01595 690440 or by email, or social media. See Facebook for instructions.
Skellister Stores, Nesting – Operating at reduced hours Friday and Saturday (see Facebook page for amended times) and are offering home deliveries. Phone in orders 01595 890374;
Sound Service Station – Shop open. For all home delivery or collection orders phone 01595 693772 or 07385 580158 between 8am – 6pm. Store closes at 9pm instead of 10pm. Facebook;
Staneyhill Shop – Open Mon-Thu: 1pm – 9pm, Fri: 9am – 12noon and 2pm – 10pm, Sat: 1pm – 10pm. Deliveries can be arranged as needed, see Facebook;
Tagon Stores – Preferably call in advance so they can make up your order if coming in-store. Deliveries available see here;
Tesco – See link for priority hours for the vulnerable, elderly and NHS workers;
Toab Shop John Goudie – Open, and offering call and collect, and delivery service, details on Facebook;
Walls Shop – Delivering in Walls/Sandness area, details here.

Healthcare

ICare Shetland, Miller Opticians and Specsavers Opticians – Examinations limited to emergency eye care only. Telephone your optician for this, and any other request;
Gilbert Bain Hospital *updated* – Use phone or video chat. Except in exceptional cases, visits are restricted to essential visits only, deemed as:
– A birth partner during childbirth;
– A person receiving end-of-life care;
– To support someone with a mental health issue, dementia, a learning disability or autism where having a carer not present would cause the patient to be distressed;
– To accompany a child to hospital.
Laing’s Pharmacy retail side will be restricted, for details see here;
Lerwick Dental Practice – Limited procedures allowed, appointments for ‘at risk’ patients cancelled. Their site has further details;
NHS Community Nursing:
– District Nursing service – Commencing a 24-hour, seven-days-a-week shift service. For those that need access, contact health centres during normal working hours (9am-5pm Monday to Friday) and out-of-hours by contacting NHS24 on 111;
– Intermediate Care Team – Working as normal;
– Practice Nursing – A reduced service is in place. Telephone triage and some appointments will be available at all practices but this will be more limited than normal. Contact your health centre;
Prescription deliveries – Listed on Shetland Stands Together website;
Venture Chiropractic – Can treat Key Workers only; anyone else needing advice, check their Facebook page;
Yasp Physiotherapy Clinic – Closed for face-to-face appointments but offering remote appointments via FaceTime, etc. (For people with MS, this is funded by the MS Society.) Phone 01595 747074 for details.

Charities and self-help groups

Alzheimer Scotland – The Dementia Advisor will be available to provide a telephone and email service on Tuesday Wednesday & Thursdays 9-5. Telephone 07775 914753 or email. Outwith these times the 24 hour Dementia Helpline can be accessed on Freephone 0808 808 3000;
CLAN helpline is 01595 697275;
Market House – Staff are working, use individual emails or vas@shetland.org.
Mind Your Head – Get in touch via phone or email, website link;
Samaritans – Open for calls and emails 24/7 This is a free service. No face-to-face interviews. Freephone 116123, or email.
Shetland Foodbank – Continuing to operate and it plans to open at its usual times on Monday, Wednesday and Friday afternoons;
Shetland Islands CAB – Advisers will continue to provide advice and support by phone on 01595 694696 and email;
Shetland Link Up – Drop-in closed. Phone support on 01595 693313 is available during normal opening hours, or leave a message outside those times. Staff will get in contact as soon as possible.
Shetland Rape Crisis – Main office line will remain open Mon-Thurs 9am-1.30pm on 01595 747174. All current service users will be offered remote support (video conferencing telephone, email, messenger and text support all available);
Shetland Women’s Aid – Office is closed but staff are all working as normal from home and can offer phone/email/zoom support where possible. Also still accepting and processing referrals as they come in. Contact via email, website, telephone: (01595) 692070.

Other businesses

Aa’ FiredUp – ‘To Go Kits’ being sent by post, to create your own masterpiece at home. See Facebook for details.
AC Paintshop (Toll Clock Shopping Centre) – 01595 69 6569 phone orders, pick up from delivery entrance preferred at the back of the shop near skipidock and shop in store;
ACE TAXIS – Running as usual;
Aith Garage Ltd – Read their Facebook page for more info;
Allied Taxis – Operating 24/7, for those without transport.Contact on the usual number 01595 690069;
Anderson & Goodlad – Staff working from home, see details;
Art Machine – Office closed, but staff operating from home for all design jobs. Urgent jobs for essential services possible e.g. safety signage. Contact by email. Website.
Aurora Orkney Jewellery – Products available online;
Bank of Scotland – Open 10-2 Monday to Friday;
Begg Shoes – Shop closed, order online, see Facebook.
Bolts Mini Market (Toll Clock Shopping Centre) – In-store shopping and home delivery available including toys. Phone 01595 692855;
Brae Building Centre – Open for collections deliveries (one in the shop at any time) Monday – Friday 9-5;
Buildbase – For collection of coal & emergency plumbing, heating & electrical supplies only. Monday to Friday:10am – 2pm, Saturday mornings: 10am – 12pm. Facebook;
Burns Lane Clothing – Deliveries and collections made via phone call, see their Facebook page;
Burra Motor Repairs – Open 10am – 2pm, see their Facebook post.
Clocktower Cards (Toll Clock Shopping Centre) – Open for essential items, limited range available. Reduced hours, 10am-3pm.
Conochies – Food store and Post Office open, with reduced hours;
Clydesdale Bank – 10am – 2pm, Mon-Fri.
Eric Brown Cycles – Open, Facebook;
Freefield Post Office (Toll Clock Shopping Centre) – Open 10am – 3pm;
GR Direct – Open for online and phone sales;
GTS – Open for online and phone orders, and offering a click and collect service. Phone 01595 696 222, email, or see website;
Harbro – Open for business. Deliveries to farms will continue; click and collect available, use this where possible. See Facebook for details;
Harper Macleod – All staff working remotely, and can be contacted via direct dial/mobile/email. See this page for details;
Harry’s – Open for telephone and online ordering;
Healthcraft – Usual opening hours. Orders can be posted, telephone 01595 692924;
Heatsave Shetland Ltd – Responding to essential work only, contact mobile 07788 113340, email or messenger, Facebook page;
High Level Music – Offering music lessons via Skype, see Facebook;
Highland Fuels – Order online or by phone;
HNP Engineers – Office and workshop closed. Store is open but with restricted service, oil delivery available and engineers available for emergencies, see Facebook page;
J.J. Taylor – Open;
Jamieson and Smith (Shetland Wool Brokers) – Shop closed to customers but orders can be placed online. Free postage within Shetland (choose “Shetland Delivery” on checkout page) or call 01595 693579 to place a phone order (am only).
Jewson Lerwick – Open to phone and email enquiries. Allowing collections of heating supplies only from outside the Entrance gate to the yard, see this page for procedure;
Jim’s Garage – See their Facebook page for new updated details on fuel, sale, service, emergencies, etc;
JLP Internet – Staff working from home, call 01595 747200;
JRJ Shetland Ltd – Open, call 690000, to arrange a non-contact appointment, Facebook page;
Lerwick DIY – Open as normal from 25 March, see here;
LHD Custom Clothing – Order online, normal distance communication all open, see Facebook;
M.R. Gair – Bodyshop and garage open, sales closed. Collect and return it free of charge for vulnerable or worried customers. Call 01595 693246, Facebook for more info.
Manson’s Laundry and Drycleaning – Technically closed, however they can be contacted via Facebook for anything urgent;
Michael Inksters Solicitors – Working from home; if urgent phone 07753 842169, otherwise email.
NB Communication – Staff working from home;
Neil Risk – Office is closed, but operating with a restricted/skeleton staff working from home. Info on their website.
Ninian – Shop on Commercial Street closed, but the online store is open for business;
Peerie Shop – Taking online orders;
Rearo – Open for gas Mon-Fri 9-5, closed Saturdays. Delivery days as normal;
Royal Bank of Scotland – 10am-1pm. Special phone line for over 70s and those self isolating – 0800 0514177. Normal online banking – 03457 242424;
RSM – Telephone or Skype consultations available for business advice;
Santander – New opening hours 10-2 Monday to Friday. Telephone appointments available if required;
Scott Direct – at Gremista Ind. Estate, Lerwick. Doors are closed, but they are open for orders on the phone or via e-mail. Goods can be collected. Phone 01595 692506 or email ;
Shetland MOT & Repair – Open, see here;
Shetland Soap Company will continue to produce soap for as long as possible. Visit the website to order online;
Shetland Wool Adventure – Staff working from home, web link;
SSQC Ltd – Open for microbiology laboratory testing services in Shetland (water, food products, dairy, factory swabs etc). Contact 01595 772443 or email. Based in the NAFC building in Scalloway with a drop off box outside their entrance for samples;
Star Filling Station – Temporary opening hours from 30 March: 8am-1.30pm Mon, Wed, Fri; 1.30pm-6.30pm Tue, Thur; 9am-1.30pm Sat. All other times inc. Sunday – closed. For the ‘Essential Services’ call 01950 460060 or 07391 182607;
Toll Clock Shopping Centre – Facebook;
TSB – Open 10-12.30, 1.30-4pm. Cash withdrawal limit increased to £500, deposit box available. Reduced bank interaction to essential transactions.
Why Waste (Toll Clock Shopping Centre) – Open Mon-Sat 12.30pm til 4pm. Telephone orders welcome (693777). Delivery service available in Lerwick between 4 and 5pm. Facebook.

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