News / O2 customer advice
MOBILE phone users on the O2 network in Lerwick who were left without signal for around six days last week are being advised to contact its customer service department.
O2 had previously apologised for the inconvenience caused after it discovered equipment forming part of its Lerwick mast needed to be replaced last weekend.
The service went down on Saturday 2 April and was only fully restored on Friday (8 April).
A company spokesman said on Friday that engineers had restored 3G signal on Thursday and made adjustments to its 2G service that morning.
Several O2 customers in Lerwick have said they were offered cash compensation and free data for the inconvenience.
Asked whether customers were entitled to some form of compensation, the spokesman responded: “Customers can get in touch with our customer service team if they want to discuss their account.”
- O2’s customer service phone number is 0344 809 0202.
Become a supporter of Shetland News
Shetland News is asking its many readers to consider start paying for their dose of the latest local news delivered straight to their PC, tablet or mobile phone.
Journalism comes at a price and because that price is not being paid in today’s rapidly changing media world, most publishers - national and local - struggle financially despite very healthy audience figures.
Most online publishers have started charging for access to their websites, others have chosen a different route. Shetland News currently has over 600 supporters who are all making small voluntary financial contributions. All funds go towards covering our cost and improving the service further.
Your contribution will ensure Shetland News can: -
- Bring you the headlines as they happen;
- Stay editorially independent;
- Give a voice to the community;
- Grow site traffic further;
- Research and publish more in-depth news, including more Shetland Lives features.
If you appreciate what we do and feel strongly about impartial local journalism, then please become a supporter of Shetland News by either making a single payment or monthly subscription.
Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.
Already a supporter? Sign in to hide this message.
