Customer Services Adviser
NFU Mutual
| Type |
|---|
| Full-Time |
| Closing Date |
|---|
| Monday, 26 October 2026 |
| Company |
|---|
| NFU Mutual |
| Details |
|---|
| Job Details |
| Telephone |
|---|
| 01595 693104 |
Salary: Dependent on experience
Full-Time, Permanent Position
Location: Lerwick, Shetland
Hours: Monday-Friday 9am-5pm
About the role:
We are recruiting for a full-time Customer Service Adviser within our team. You will be providing exceptional service to both our existing customer base and new customers. On a day-to-day basis you will be dealing with new sales and enquiries, as well as existing policy changes, all with a ‘can do’ proactive enthusiasm.
About you:
The ideal candidate will have experience of working in a customer service role, excellent telephone manner, superb attention to detail and a flexible people orientated approach. You will have a great ability to work to strict deadlines within a compliant environment and manage a complex workload. Must be a capable IT user, including Microsoft and quick to adapt.
We welcome applications from those looking to move into a customer service and administration role or school leavers looking for an apprenticeship where they will obtain a qualification while working in an office environment.
5 National 5 (or equivalent qualifications) at grade C or above including Maths and English are essential.
For more information on the role or if you wish to apply, please do so in writing with CV and covering letter to: Darren Stewart, Darren_stewart@nfumutual.co.uk, 01595 693104.
Closing date for all applications: Monday 26th October 2026
Please note you will be employed by an Agent of NFU Mutual (D B Stewart) and not NFU Mutual directly.