BROADBAND services for people in Skeld have been restored after almost a week without service, according to BT.
A spokesperson for the company said the outage was due an error that occurred during upgrading works at the Reawick telephone exchange to give local people faster internet speeds.
He described the outage as an “unusual event”, adding that the migration from 20CN to 21CN on ASDL services normally happens without any loss of service.
“We’re upgrading customers who aren’t yet on fibre-based broadband products to a more reliable and, in some cases, faster broadband network,” the BT Group spokesperson said.
“There’s no additional cost to customers and the migration is automatic. Normally, there is no gap in service but we’re sorry, an error on this occasion meant that a small number of customers were migrated too early and lost broadband service.
“We’ve reconnected all the affected customers and we’re sorry for any inconvenience. The migration will now take place at a later date.”
Become a supporter of Shetland News
Shetland News is asking its many readers to consider start paying for their dose of the latest local news delivered straight to their PC, tablet or mobile phone.
Journalism comes at a price and because that price is not being paid in today’s rapidly changing media world, most publishers - national and local - struggle financially despite very healthy audience figures.
Most online publishers have started charging for access to their websites, others have chosen a different route. Shetland News currently has over 530 supporters who are all making small voluntary financial contributions. All funds go towards covering our cost and improving the service further.
Your contribution will ensure Shetland News can: -
- Bring you the headlines as they happen;
- Stay editorially independent;
- Give a voice to the community;
- Grow site traffic further;
- Research and publish more in-depth news, including more Shetland Lives features.
If you appreciate what we do and feel strongly about impartial local journalism, then please become a supporter of Shetland News by either making a single payment or monthly subscription.
Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.Support Shetland News