News / Broadband mostly restored
INTERNET service was restored on Wednesday lunchtime for many hundreds of Shetlanders who had been disconnected for more than 24 hours while engineers sought to repair a broken fibre optic cable.
Ian Brown of Shetland Broadband confirmed that most of its customers were reconnected at around 2pm on Wednesday.
He said that repairs were still ongoing to reconnect customers in the Sumburgh area, which he expected would be completed by 4pm.
A power saw operated by someone working for one of BT’s contractors accidentally dug up the cable, which runs between Maywick and the centre of Lerwick, on Tuesday morning.
“All together we had approximately 3,000 users offline when the cable was severed,” Brown added.
The cable – laid a couple of years back as part of Shetland Telecom’s SIC-aided efforts to upgrade the isles’ broadband infrastructure – was dug up at around 10am on Tuesday.
Shetland Telecom described it as a “major break” which had required “a complete replacement of a section of fibre”. It offered “sincere apologies to all customers” that had been affected.
A spokesman for Digital Scotland, a partnership between BT and the Scottish Government, confirmed contractors accidently cut through the cable.
He said: “The cable was not marked on their road maps and could not be seen in the road as it had recently been resurfaced, obscuring where the cable had been buried, some two-and-a-half inches under the surface.
“The contractors had liaised with the council prior to commencing the roadworks but were not made aware of this cable.”
The spokesman said Digital Scotland’s contractors had helped Shetland Telecom to reconnect the cable, adding: “We don’t know how many people lost service but can confirm that BT’s network has not been affected.”
Become a supporter of Shetland News
Shetland News is asking its many readers to consider start paying for their dose of the latest local news delivered straight to their PC, tablet or mobile phone.
Journalism comes at a price and because that price is not being paid in today’s rapidly changing media world, most publishers - national and local - struggle financially despite very healthy audience figures.
Most online publishers have started charging for access to their websites, others have chosen a different route. Shetland News currently has over 600 supporters who are all making small voluntary financial contributions. All funds go towards covering our cost and improving the service further.
Your contribution will ensure Shetland News can: -
- Bring you the headlines as they happen;
- Stay editorially independent;
- Give a voice to the community;
- Grow site traffic further;
- Research and publish more in-depth news, including more Shetland Lives features.
If you appreciate what we do and feel strongly about impartial local journalism, then please become a supporter of Shetland News by either making a single payment or monthly subscription.
Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.