UHI Shetland - Open the door to your future
Sunday 23 June 2024
 11.4°C   WSW Fresh Breeze
Ocean Kinetics - The Engineering Experts

News / Plan unfurled to help people tackle unfair deliveries

RURAL customers will be able to see whether they are paying over the odds for parcel delivery, and avoid traders profiting through unfair means, once new measures announced on Monday are implemented.

The Scottish Government’s Fairer Deliveries For All plan is intended to make the market more transparent and is centred around the use of a website where customers can share experiences and get an idea of what charges should be in their area.

Shetland MSP Tavish Scott welcomed the news and said that government ministers also had a role to play in tackling the “exorbitant” delivery charges the islands are facing.

Tavish Scott wants ministers to tackle the issue head on.

He said: “Any activity that helps people to make a comparison [on deliveries] is useful and I think government ministers can use their influence and ought to speak directly to commercial businesses and press on them the need to reduce delivery charges and in many case eliminate them.”

Launched on Scotland’s first ever Fair Delivery Day, which coincided with the so-called Cyber Monday (26 November), the plan has eight actions to help rural communities and businesses understand their rights when it comes to parcel delivery, including:

A crowdsourcing website where customer experiences of unfair deliveries can be shared.

Developing a fair delivery charges map where consumers will be able to compare and track delivery costs.

Improving the accuracy of postcode classification tools by the end of 2019, to stop accessible locations being mistakenly categorised as rural or remote.

The action plan follows on from a roundtable event held by the Scottish Government in June which was attended by parcel delivery companies, businesses, consumer groups and regulatory bodies.

Scottish business minister Jamie Hepburn said: “Unfair delivery practices are not only frustrating and discriminatory for consumers, they are a barrier to small businesses operating in rural and remote areas.

Become a supporter of Shetland News

 

“This action plan…will empower online shoppers to recognise and act upon unfair or misleading delivery costs.

“We will also continue to call on the UK Government to take action as only they have the power to regulate parcel deliveries.”

The scheme was also praised by Citizens Advice Scotland chief executive Derek Mitchell, who said: “Citizens Advice Bureaux from across our network along with our partners, including Trading Standards have been raising issues around parcel delivery charges for a number of years and they have played a vital role in lobbying for positive change for people affected by unfair surcharging, most often in rural communities.”

Become a supporter of Shetland News

Shetland News is asking its many readers to consider start paying for their dose of the latest local news delivered straight to their PC, tablet or mobile phone.

Journalism comes at a price and because that price is not being paid in today’s rapidly changing media world, most publishers - national and local - struggle financially despite very healthy audience figures.

Most online publishers have started charging for access to their websites, others have chosen a different route. Shetland News currently has  over 600 supporters  who are all making small voluntary financial contributions. All funds go towards covering our cost and improving the service further.

Your contribution will ensure Shetland News can: -

  • Bring you the headlines as they happen;
  • Stay editorially independent;
  • Give a voice to the community;
  • Grow site traffic further;
  • Research and publish more in-depth news, including more Shetland Lives features.

If you appreciate what we do and feel strongly about impartial local journalism, then please become a supporter of Shetland News by either making a single payment or monthly subscription.

Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.

 

Newsletters

Subscribe to a selection of different newsletters from Shetland News, varying from breaking news delivered on the minute, to a weekly round-up of the opinion posts. All delivered straight to your inbox.

Daily Briefing Newsletter Weekly Highlights Newsletter Opinion Newsletter Life in Shetland Newsletter

JavaScript Required

We're sorry, but Shetland News isn't fully functional without JavaScript enabled.
Head over to the help page for instructions on how to enable JavaScript on your browser.

Your Privacy

We use cookies on our site to improve your experience.
By using our service, you agree to our Privacy Policy and Cookie Policy.

Browser is out-of-date

Shetland News isn't fully functional with this version of .
Head over to the help page for instructions on updating your browser for more security, improved speed and the best overall experience on this site.

Interested in Notifications?

Get notifications from Shetland News for important and breaking news.
You can unsubscribe at any time.

Become a supporter of Shetland News

We're committed to ensuring everyone has equitable access to impartial, open and quality local journalism that benefits all residents.

By supporting Shetland News, you play a vital role in ensuring we remain a pivotal resource in supporting the community.

Support us from as little as £3 per month – it only takes a minute to sign up. Thank you.